Privacy and Return Policy

CONTACT US

For all questions and concerns regarding your order, or for help placing an order, please email us at: info@alieandme.fashion

RETURNS

Alie & Me.. accepts returns on items only on generic words (love, xoxo, l’amour, etc..) Not Names, for a full refund within 10 days of receiving your purchase. All bags must be returned unused in original packaging. Please use the return label provided with your purchase. We are unable to accept returns on Personalized names orders. Alie & Me.. reserves the right to refuse a return on merchandise that is not in its original condition or returned after 10 days.

RETURN SHIPPING

A return shipping label has been included in your original shipment. Please pack the return shipment using all original packaging materials and secure the return label to the top of the box. Then, bring the return package to your local Shipping company pick up location. If you have lost the return label or require further assistance, please contact us at: info@alieandme.fashion

REFUNDS On Returns on Generic or Damaged Upon arrival Only.

We will send you an email once your return has been received to let you know whether or not your return has been accepted. If your return is approved, then your refund will be processed within 10 business days, and a credit will applied to your credit card or original method of payment. Note that it may take several weeks for the credit to appear on your credit card statement. Any questions regarding the status of your refund should first be addressed to your credit card company. If your return is not accepted, we will notify you via email with our explanation, and we will return the merchandise to you.

INTERNATIONAL SHIPPING

Shipping rates will be auto-calculated by The shipping company upon checkout, and you are responsible for any duties and/or taxes required by customs as determined by country of destination. For returns or exchanges, you are responsible for sending item(s) back to Alie & Me.. at your own cost. Item(s) must be sent back within ten days of receiving the merchandise. You are liable for all duties and taxes that are charged for transporting the returned merchandise back to Alie & Me LLC.

EXCHANGES

We only replace items that are received defective or damaged.  If you need a replace or exchange of your clutch , send us an email at: info@alieandme.fashion

REPAIRS

Damaged bags can be sent back to Alie & Me only if they arrive damaged. and we will provide an estimate of any associated cost within 3 weeks of receiving the product. Any unapproved estimates will be sent back to the customer. All approved or no cost repairs will be returned to the customer in 6 weeks or less.

FAQ’S

HOW DO I TAKE CARE OF MY BAG?
Please be gentle with your Clutch, don’t open it from the Quartz and store it in a cool, dry place inside its pouch. For cleaning and polishing, wipe with the cloth provided. Do not use any liquids or chemicals on your bag.

WHAT IF MY CLUTCH LOOKS DIFFERENT THAN THE PRODUCT PHOTO?
Alie & Me.. products are handcrafted of the finest materials by skilled artisans. Any inconsistencies in the acrylic,Quartz or other components are natural characteristics of the materials and should not be considered defects.

The Quartzes are one of a kind natural cold stones, they are all different in shape and texture.

CAN YOU RUSH MY Alie & Me ORDER?
All Alie & Me.. bags are handcrafted to order, and our artisans require the full 4-5 weeks until they are created and ready for shipping. We are not able to rush any Personalized  orders.

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to the website www.alieandme.fashion and Alie and Me and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Alie and Me include www.alieandme.fashion. The Alie and Me website is a Fashion Accessories site. By using the Alie and Me website, you consent to the data practices described in this statement.

TRUSTe Privacy Program

Alie and Me is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent organization whose mission is to build users’ trust and confidence in the Internet by promoting the use of fair information practices. Because we want to demonstrate our commitment to your privacy, we have agreed to disclose our information practices and have our privacy practices reviewed for compliance by TRUSTe.

If you have questions or concerns regarding this policy, you should first contact us at alice@alieandme.fashion. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://watchdog.truste.com/pvr.php?page=complaint. TRUSTe may serve as a liaison with us to resolve your concerns.

Collection of your Personal Information

Alie and Me may collect personally identifiable information, such as your name and age. If you purchase Alie and Me’s products and services, we collect billing and credit card information, however we do not store this information on company servers. Although this information is collected through our website, it is processed by a third party credit card merchant. This information is used to complete the purchase transaction. Alie and Me may also collect anonymous demographic information, which is not unique to you, such as your age and location, type of computer device, language on computer and internet provider. This information will be collected anonymously and will not be linked to you or your purchase. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by Alie and Me. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Alie and Me website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Alie and Me’s public message boards, this information may be collected and used by others.

Alie and Me encourages you to review the privacy statements of websites you choose to link to from Alie and Me so that you can understand how those websites collect, use and share your information. Alie and Me is not responsible for the privacy statements or other content on websites outside of the Alie and Me website.

Use of your Personal Information

Alie and Me collects and uses your personal information to operate its website(s) and deliver the services you have requested. Alie and Me may also use your personally identifiable information to inform you of other products or services available from Alie and Me and its affiliates. Alie and Me may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Alie and Me does not sell, rent or lease its customer lists to third parties. Alie and Me may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Alie and Me, and they are required to maintain the confidentiality of your information.

Alie and Me will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Alie and Me or the site; (b) protect and defend the rights or property of Alie and Me; and, (c) act under exigent circumstances to protect the personal safety of users of Alie and Me, or the public.

Use of Cookies

The Alie and Me website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Alie and Me pages, or register with Alie and Me site or services, a cookie helps Alie and Me to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Alie and Me website, the information you previously provided can be retrieved, so you can easily use the Alie and Me features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Alie and Me services or websites you visit.

Security of your Personal Information

To secure your personal information from unauthorized access, use or disclosure, Alie and Me uses password generators to further improve security. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Children Under Thirteen

Alie and Me does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Alie and Me by contacting us here:

– Web page: www.alieandme.fashion
– Email: alice@alieandme.fashion
– Phone: 858-204-0100

Changes to this Statement

Alie and Me will occasionally update this Statement of Privacy to reflect company and customer feedback. Alie and Me encourages you to periodically review this Statement to be informed of how Alie and Me is protecting your information.

Contact Information

Alie and Me welcomes your questions or comments regarding this Statement of Privacy. If you believe that Alie and Me has not adhered to this Statement, please contact Alie and Me at:

Alie and Me
6617 Muirlands Drive
La Jolla, California 92037
Email Address:
alice@alieandme.fashion
Telephone number:
858-204-0100
Effective as of January 01, 2017